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BGE Reminds Customers to be Wary of Door-to-Door and Phone Scams
Scammers use aggressive tactics to steal money and account information

BALTIMORE (April 14, 2016) – Protect, verify and report! These are words every Baltimore Gas and Electric Company (BGE) customer should think about if they receive a call claiming their BGE service will be terminated unless a payment is made by a specific method such as a prepaid, reloadable credit card. Customers should also bear these words in mind if someone approaches your home indicating he or she is a BGE employee. Remember to protect your personal information, take steps to verify the call or visit by contacting BGE yourself and report suspicious incidents to local law enforcement and BGE.

“While there are instances when BGE may need to call customers or come out to their homes or businesses for emergencies, or to inspect, maintain or install equipment, these situations can always be verified by customers by simply calling BGE’s customer service number, 800.685.0123,” said Rob Biagiotti, vice president of customer operations for BGE.

Recently, BGE and the Better Business Bureau serving Greater Maryland have been made aware of several incidents involving individuals going door-to-door, purporting to work for BGE and seeking personal information and account information from customers. In these cases, scammers obtain account information to change their energy provider without their knowledge. These individuals misrepresent themselves by displaying look-a-like BGE badges, logos and vehicles. In another type of scam, customers are pressured over the phone to pay their bill by purchasing a prepaid, reloadable credit card and providing it to an individual wearing a look-a-like BGE uniform and operating a vehicle with a similar BGE logo. Legitimate BGE employees will never ask customers to pay their bill by purchasing these types of prepaid, reloadable credit cards.

The safety of customers and employees is a top priority at BGE and the company encourages customers to take steps to protect their homes, businesses and personal information against utility imposters. Please remember the following tips:

- If you receive a call claiming that your BGE service will be terminated unless you make a payment by purchasing a prepaid credit card, hang up immediately, contact local law enforcement and then report the incident to BGE by calling 800.685.0123.

- Customers should never open their door to someone they don’t recognize and should always ask for a photo ID through the door or window, especially if you did not request a visit from BGE.

- Do NOT provide any personal information to the caller; do NOT purchase a prepaid credit card or gift card.

- If someone states he or she is a BGE employee and asks to enter your home or business, ask for their employee information. If you are approached in person, ask to see photo identification, which
should display the BGE logo, a name, photograph and identification number. Call BGE at 800.685.0123 and a representative can verify the employee and the nature of the visit or phone call.

- Take note of BGE’s official methods of payment. Customers can pay their bills by calling the BGE customer contact center at 800.685.0123, online at, by mail and at authorized America’s Cash Express and Global Express locations. Customers can visit to learn more about payment options.

- Trust your gut! If something seems suspicious, it probably is.

Prince George’s County Winter Storm Recovery Update

For immediate release:
1/24/2016 8:35:00 PM

For more information, contact:
Rhonda Jackson Public Information Officer Prince George’s County Office of Emergency Management Cell: 240-694-7474

Landover, MD -  Today, Prince George’s County Executive Rushern L. Baker, III  held a press conference detailing the County’s recovery plan from this weekend’s blizzard at the Office of Emergency Management’s Emergency Operations Center (EOC) in Landover, MD.  County Executive Baker was joined by Prince George’s County officials representing Emergency Management, Public Works and Transportation, Public Safety, and Social Services.

Over the last 48 hours, Prince George’s County received over 20 inches of snow throughout the County. Now that the snow fall has ended, the County has entered into a recovery phase of plowing roads and clearing sidewalks.  In order to keep individuals off the roads and safe during this recovery phase, the Prince George’s County Government, Prince George’s County Public Schools (PGCPS), the Prince George’s County Circuit and District Courts and the Maryland-National Capital Park and Planning Commission (M-NCPPC) will be closed tomorrow, Monday, January 25, 2016.

“I want to thank the people of Prince George’s County for their patience and for staying at home and allowing the men and women who have been working hard to clear our streets and roads,” said County Executive Baker. “Today we start the next phase of this event - the recovery phase.  This means that the big dig out has begun.  I want to be very clear; digging out of almost 2 feet of snow is no small undertaking. This is going to be tremendously challenging and requires a non-stop effort to get us back to some since of normalcy as soon as possible.  I am asking for the patience of our residents as we work to clear our streets throughout the County.”

The Prince George’s County Department of Public Works and Transportation (DPW&T)  has over 300 vehicles working around the clock plowing roadways in the County during this recovery operation.  The goal is to keep primary and major collector roads passable.  Once these roads are passable, operators will begin plowing residential roads.  It is important to note that all state roads are plowed by the State Highway Administration.  These roads are identified by numbers such as Route 5, 193, 202, 210, 410 or 214.

The Department of Public Works and Transportation  is warning all residents to be aware of re-freezing on roads and sidewalks over the next several days.  As roads and sidewalks clear and melt during the daytime hours, they may experience re-freeze in the evenings and create dangerous “black ice” conditions where icy roads and sidewalks may not be noticeable. 

Information for Residents Regarding Plowing and Roads

  • Residents are asked to park on the even-numbered sides of residential streets or in their driveways to assist the crews in clearing the roadways. 
  • Residents are reminded that abandoned vehicles must be removed from the roadways before operators can plow the streets.
  • Driveways and mailboxes will have snow in front of them as a result of the plowing operation. 
  • Residents are reminded to shovel their driveways after plowing has occurred and to remove snow/ice from the sidewalks abutting their homes and businesses. 
  • Residents are advised to wait 24 to 48 hours after the precipitation has stopped before calling 3-1-1 or the Snow Information Center at 301-350-0500 to request plowing. 

County 3-1-1 Call Center Institutes Special Hours During the Storm
The Prince George’s County 3-1-1 Call Center will be open and available for residents to contact for non-emergency information requests from 7:00 a.m. to 7:00 p.m. on Monday, January 25, 2016.

Power Outages/Utilities:
During the storm there were minimal power outages throughout the County. As the snow begins to melt and become heavier, power outages still may occur.  To report a power outage or gas/water failure, please contact your utility companies at the following phone numbers:

Helpful Safety Tips During Snow Events

  • Do not use portable generators indoors.
  • Do not use charcoal as an indoor heating source.
  • Do not over exert yourself when clearing snow.
  • Make sure that you carry a cell phone when shoveling snow in case of an emergency.
  • Do not walk on roads, especially at night.  This is incredibly dangerous with road conditions.
  • Beware of the risk of roof collapses in poorly maintained, old, or flat roofs.
  • Check on elderly residents as they are vulnerable to indoor hypothermia in case their heating source fails.
  • Clear snow away from fire hydrants so they are visible in an emergency.



To contact your local Prince George's County Council Members:

                               Council Member Deni Taveras                                                             Council Member Andrea Harrison

                                                District 2                                                                                                       District 5