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BGE Reminds Customers to be Wary of Door-to-Door and Phone Scams
Scammers use aggressive tactics to steal money and account information
BALTIMORE (April 14, 2016) – Protect, verify and report! These are words every Baltimore Gas and Electric Company (BGE) customer should think about if they receive a call claiming their BGE service will be terminated unless a payment is made by a specific method such as a prepaid, reloadable credit card. Customers should also bear these words in mind if someone approaches your home indicating he or she is a BGE employee. Remember to protect your personal information, take steps to verify the call or visit by contacting BGE yourself and report suspicious incidents to local law enforcement and BGE.
“While there are instances when BGE may need to call customers or come out to their homes or businesses for emergencies, or to inspect, maintain or install equipment, these situations can always be verified by customers by simply calling BGE’s customer service number, 800.685.0123,” said Rob Biagiotti, vice president of customer operations for BGE.
Recently, BGE and the Better Business Bureau serving Greater Maryland have been made aware of several incidents involving individuals going door-to-door, purporting to work for BGE and seeking personal information and account information from customers. In these cases, scammers obtain account information to change their energy provider without their knowledge. These individuals misrepresent themselves by displaying look-a-like BGE badges, logos and vehicles. In another type of scam, customers are pressured over the phone to pay their bill by purchasing a prepaid, reloadable credit card and providing it to an individual wearing a look-a-like BGE uniform and operating a vehicle with a similar BGE logo. Legitimate BGE employees will never ask customers to pay their bill by purchasing these types of prepaid, reloadable credit cards.
The safety of customers and employees is a top priority at BGE and the company encourages customers to take steps to protect their homes, businesses and personal information against utility imposters. Please remember the following tips:
- If you receive a call claiming that your BGE service will be terminated unless you make a payment by purchasing a prepaid credit card, hang up immediately, contact local law enforcement and then report the incident to BGE by calling 800.685.0123.
- Customers should never open their door to someone they don’t recognize and should always ask for a photo ID through the door or window, especially if you did not request a visit from BGE.
- Do NOT provide any personal information to the caller; do NOT purchase a prepaid credit card or gift card.
- If someone states he or she is a BGE employee and asks to enter your home or business, ask for their employee information. If you are approached in person, ask to see photo identification, which
should display the BGE logo, a name, photograph and identification number. Call BGE at 800.685.0123 and a representative can verify the employee and the nature of the visit or phone call.
- Take note of BGE’s official methods of payment. Customers can pay their bills by calling the BGE customer contact center at 800.685.0123, online at bge.com, by mail and at authorized America’s Cash Express and Global Express locations. Customers can visit bge.com to learn more about payment options.
- Trust your gut! If something seems suspicious, it probably is.
SNOW REMOVAL ISSUES? COPY & PASTE THE LINK BELOW:
For immediate release:
1/24/2016 8:35:00 PM
For more information, contact:
Rhonda Jackson Public Information Officer Prince George’s County Office of Emergency Management Cell: 240-694-7474
Landover, MD - Today, Prince George’s County Executive Rushern L. Baker, III held a press conference detailing the County’s recovery plan from this weekend’s blizzard at the Office of Emergency Management’s Emergency Operations Center (EOC) in Landover, MD. County Executive Baker was joined by Prince George’s County officials representing Emergency Management, Public Works and Transportation, Public Safety, and Social Services.
Over the last 48 hours, Prince George’s County received over 20 inches of snow throughout the County. Now that the snow fall has ended, the County has entered into a recovery phase of plowing roads and clearing sidewalks. In order to keep individuals off the roads and safe during this recovery phase, the Prince George’s County Government, Prince George’s County Public Schools (PGCPS), the Prince George’s County Circuit and District Courts and the Maryland-National Capital Park and Planning Commission (M-NCPPC) will be closed tomorrow, Monday, January 25, 2016.
“I want to thank the people of Prince George’s County for their patience and for staying at home and allowing the men and women who have been working hard to clear our streets and roads,” said County Executive Baker. “Today we start the next phase of this event - the recovery phase. This means that the big dig out has begun. I want to be very clear; digging out of almost 2 feet of snow is no small undertaking. This is going to be tremendously challenging and requires a non-stop effort to get us back to some since of normalcy as soon as possible. I am asking for the patience of our residents as we work to clear our streets throughout the County.”
The Prince George’s County Department of Public Works and Transportation (DPW&T) has over 300 vehicles working around the clock plowing roadways in the County during this recovery operation. The goal is to keep primary and major collector roads passable. Once these roads are passable, operators will begin plowing residential roads. It is important to note that all state roads are plowed by the State Highway Administration. These roads are identified by numbers such as Route 5, 193, 202, 210, 410 or 214.
The Department of Public Works and Transportation is warning all residents to be aware of re-freezing on roads and sidewalks over the next several days. As roads and sidewalks clear and melt during the daytime hours, they may experience re-freeze in the evenings and create dangerous “black ice” conditions where icy roads and sidewalks may not be noticeable.
Information for Residents Regarding Plowing and Roads
County 3-1-1 Call Center Institutes Special Hours During the Storm
The Prince George’s County 3-1-1 Call Center will be open and available for residents to contact for non-emergency information requests from 7:00 a.m. to 7:00 p.m. on Monday, January 25, 2016.
During the storm there were minimal power outages throughout the County. As the snow begins to melt and become heavier, power outages still may occur. To report a power outage or gas/water failure, please contact your utility companies at the following phone numbers:
Helpful Safety Tips During Snow Events
To contact your local Prince George's County Council Members:
Council Member Deni Taveras Council Member Andrea Harrison
District 2 District 5
The Honorable Takisha James, Mayor
The Honorable Council Member Cris Mendoza, Ward I
The Honorable Council Member Selwyn D. Bridgeman, Ward I
The Honorable Council Member Beverly Hall, Ward II
The Honorable Council Member Walter Ficklin, Ward II
Town Administrator Debi Sadlin
Town Clerk Patricia McAuley
4229 Edmonston Road, Bladensburg, MD 20710
The Honorable Mayor Rocio Terminio-Lopez
The Honorable Council Member Jerry L. Burgess
The Honorable Council Member Tonya Harrison
The Honorable Council Member Regina Morlan
The Honorable Council Member Victor Olano
Town Administrator Reginald Bagley
Town Clerk Magdalena Balderas
4300 39th Place, Brentwood, MD 20722
The Honorable Mayor Michael Callahan
The Honorable Council Member Laila Razi, Ward 1
The Honorable Council Member Robert Julian Ivey, Ward 2
The Honorable Council Member Roswell Eldridge, Ward 3
The Honorable Council Member Maurielle Stewart, Ward 4
The Honorable Council Member Jenny Garcia, Ward 5
The Honorable Council Member Elizabeth MacKenzie, Ward 6
6401 Forest Road, Cheverly MD 20785
The Honorable Mayor Sadara Barrow
The Honorable Council Member Lois Ann Blue, Ward I
The Honorable Council Member Cynthia Bowden, Ward II
The Honorable Council Member Vivian Jackson, Ward III
The Honorable Council Member Malinda Mendoza, Ward IV
3701 Lawrence Street, Colmar Manor, MD 20722
The Honorable Commissioner Abel Nunez, Ward I
The Honorable Commissioner at Large Demetrius Givens
The Honorable Commissioner Donna Hayes, Ward II
The Honorable Commissioner Melanie Jones, Ward III
The Honorable Commission Sheila Butler, Ward IV
City Clerk Vivian Montgomery
3820 40th Avenue
Cottage City, MD 20722
The Honorable Mayor Tracy Gant
The Honorable Council Member John Johnson
The Honorable Council Member Selita Bennet-White
The Honorable Council Member Sophia Layne-Bee
The Honorable Council Member Margaret Pooley
Town Administrator Rod Barnes
5005 52nd Avenue
Edmonston, MD 20781
The Honorable Mayor Lee P. Walker
The Honorable Council Member Joe Williams, Ward I
The Honorable Council Member Kathleen Walker, Ward II
The Honorable Council Member Jeffery Schomisch, Ward II
The Honorable Council Member Mia Pittman, Ward III
The Honorable Council Member Robert Bullock, Ward III
Town Clerk Karen Tavel
6904 Taylor Street, Landover Hills, MD 20784
The Honorable Mayor Melinda Miles
The Honorable Council Member Jesse Christopherson, Ward I
The Honorable Council Member Tracy Loh, Ward I
The Honorable Council Member Bryan Knedler, Ward II
The Honorable Council Member Shivali Shah, Ward II
City Manager Larry Hughes
Municipal Clerk Janis Lomax
1 Municipal Place, Mount Rainier, MD 20712
The Honorable Mayor Petrella Robinson
The Honorable Council Member Aaron Baynes
The Honorable Council Member Martha Cuffie
The Honorable Council Member Markel Day
Town Clerk Eleanor Traynham
4009 Wallace Road, North Brentwood, MD 20722
Citizens requiring police services call 911 in an emergency, or the Prince George's County Police non-emergency number, 301-352-1200.